Customer service interview questions with a review guide
Six customer service screening questions with evidence to look for, a written exercise and a simple rating guide your hiring team can adapt.
The resource shelf
A few useful things
for your next hire.
Copy a message, try a question set or work through the numbers. Everything here is available without an email address.
A review sheet with room for evidence.
A CSV template for the criterion, observed evidence, rating and follow-up. Open it in your spreadsheet app and adapt the rating anchors to the role.
Download the scorecardBlank working template. Not a validated assessment.
Will a recorded screen save your team time?
Include setup, everyone’s review time and your subscription cost. The calculation shows a loss too when the assumptions call for one.
Try the calculatorFrom reading to your next role
Try your next screening round in Hirevly.
Create questions, invite candidates and review their answers with your team. The free plan includes five interviews.