How to investigate drop-off in a recorded interview
Find where candidates leave your video interview, check the invitation and recording experience, and test changes without inventing a completion benchmark.
Hiring operations
A pilot needs a question you can answer at the end. 'Did people like the tool?' helps less than 'Did we spend less time on first screens while collecting enough evidence for the live interview?'
Measure the time spent scheduling, running and noting a first screen. Include preparation and coordination. If a later live interview remains in both processes, keep it outside this comparison.
Record the role and the applicant pool. A busy support hiring round and a specialist search are different settings. Explain the difference before comparing their results.
| Metric | Calculation |
|---|---|
| Start rate | Candidates who start / candidates invited |
| Completion from starts | Completed interviews / interviews started |
| Completion from invitations | Completed interviews / candidates invited |
| Review time per completion | Total reviewer minutes / completed interviews |
| Progression after review | Candidates invited to the next stage / completed interviews |
Choose a cohort whose deadlines have passed. Otherwise people still planning to respond are counted as dropouts. Report the counts as well as the percentages, especially in a small pilot.
Suppose a completed hiring window has 40 invitations, 24 starts and 18 submissions. Completion from starts is 75%. Completion from invitations is 45%. These are fictional numbers for the calculation, not Hirevly customer results.
The gap before starting suggests a question about the invitation, interest or timing. The gap after starting suggests a separate question about the exercise and technical experience. Candidate replies can help you distinguish the causes.
If two reviewers each spend six minutes per response, the process uses twelve reviewer minutes. Add time spent setting up the role, sending messages and helping candidates. Compare the total with the baseline, not only the playback length.
Use the screening time calculator with your own assumptions before the pilot. Replace the estimates with observed times afterwards. A saving that exists only because support or second-reviewer time was omitted will not survive repeated use.
Role and hiring window: Question set used: Candidates invited: Candidates started: Completed submissions: Requests for another format: Technical issues requiring help: Setup and administration minutes: Total reviewer minutes, all reviewers: Candidates progressed: What the next interviewer learned from the screen: Candidate feedback received: What we will change next round:
Decide who owns the record. A separate worksheet can be enough for a small pilot; do not assume every business metric is already collected by web analytics.
Hirevly provides candidate responses and review workflows. Use those alongside your own time record and candidate communication to decide whether to expand, shorten or replace the recorded step.
Putting this into practice?
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